BPO (Call Center)

BPO (Call Center)

BPO is the abbreviation for business process outsourcing, which refers to when companies outsource business processes to a third-party (external) company. The primary goal is to cut costs, free up time, and focus on core aspects of the business. In Pracharnama, there are two types of BPO are front office and back office. Back-office BPO entails the internal aspects of a business, such as payroll, inventory purchasing, and billing. Front-office BPO focuses on activities external to the company, such as marketing and customer service.

BPO Services

Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors.
Although BPO originally applied solely to manufacturing entities, such as soft drink manufacturers that outsourced large segments of their supply chains, BPO now applies to the outsourcing of services, as well.
KEY TAKEAWAYS
  • Business process outsourcing (BPO) utilizes third-party vendors or subcontractors to carry out certain parts of their business operations.
  • BPO began with large manufacturing companies to aid with supply chain management, but today BPO has grown to include all sorts of sectors, including services companies.
  • BPO will be considered "offshore outsourcing" if the vendor or subcontractor is located in a different country; for instance, in the case of customer support.

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