Virtul Receptionist

IVR Systems

OBD/ Voice Call

Missed Call Solution

Virtul Receptionist

Virtual Receptionist is your personal reception hosted virtually in cloud telephony environment with Dial Matters Virtual Receptionist service you get a personal telephone number where your customers can call 24x7. Customers calling to your number are greeted with a message customized specially for you and can select extension set by you to speak with concerned person or departments to leave a voicemail or call forwarding.


  • Marketing Department
  • Sales Department
  • Legal Department
  • Human Resource Department
  • Account Department
Dial Matters Virtual Receptionist Features:
  • Fast, easy to use web application, can be set up, configured and updated in just minutes on our easy to use, DIY web panel.
  • choose between different voices and actually hear what the greeting sounds like. You can also upload a customised greeting.
  • set your office timings as per individual extensions.
  • configure each department to forward calls to existing mobile or land line numbers.
  • configure each department to forward calls to existing mobile or land line numbers.
  • Set up SMS / emailalerts for specific extensions.
  • create a welcome greeting using our state of the art text to speech engine or upload a recorded prompt.
  • use voicemail feature for out of office calls.
  • Listen to call recordings on the web panel and improve quality. Use our out of the box reports to understand your traffic and productivity better.

IVR Systems

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.

IVR technology is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems.

It's common in industries that have recently entered the telecommunications industry to refer to an automated attendant as an IVR. The terms, however, are distinct and mean different things to traditional telecommunications professionals, whereas emerging telephony and VoIP professionals often use the term IVR as a catch-all to signify any kind of telephony menu, even a basic automated attendant. The term voice response unit (VRU), is sometimes used as well.


Voice-Activated Dialing:

Voice-Activated Dialing (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. An additional function is the ability to allow external callers to page staff and transfer the inbound call to the paged person.

Entertainment and information:

Some of the largest installed IVR platforms are used for televoting on television game shows, such as Pop Idol and Big Brother, which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload.

Anonymous access:

IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. This is information that could easily be handled by a person but the IVR system is used to preserve privacy and avoid potential embarrassment of sensitive information or test results. Users are given a passcode to access their results.

Clinical trials:

IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. The caller will respond to questions in their preferred language and their responses will be logged into a database and possibly recorded at the same time to confirm authenticity. Applications include patient randomization and drug supply management. They are also used in recording patient diaries and questionnaires.

Outbound calling:

IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions as follows: Answer (the IVR can tell the customer who is calling and ask them to wait for an agent) Answered by voice mail or answering machine (in these circumstances the IVR system can leave a message) Fax tone (the IVR can leave a TIFF image fax message) Divert messages (the IVR will abandon the call) No answer

Other uses: Other common IVR services include:

Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos Banking - balance, payments, transfers, transaction history Retail & Entertainment - orders, bookings, credit & debit card payments Utilities - meter readings Travel - ticket booking, flight information, check-in, Weather forecasts, water, road and ice conditions


OBD/ Voice Call

Out Bond Dialing: ( OBD)

We at Inbox Matters are offering the platform for your esteemed organization where you yourself can create your voice campaign and send it to your target audience. Promotional content will be deliver to only nonDND numbers and transactional could be deliver at any number.

Costing Module:

We are charging on two module 1) successful picked calls & 2) per number call pushed. Per number pushed is little bit cheaper than per successful calls module.

  • Voice SMS/ Voice calls Personalization.
  • Record voice over phone.
  • Upload MP3 formate voice file.
  • Create your own OBD.
  • Scheduled your Voice SMS/ voice campaign.
  • Real time Delivery Reports.
  • Upload bulk numbers at one go in .csv format.
  • Personalized the calls with varriants of TEXT to VOICE inbuilt software.

Missed Call Solution

Missed Call : Real Time Alert Service:

Missed Call service is a completely automated web based application enables you to get the real time notifications of all calls on your dedicated Mobile/Land Phone/Toll Free Number. Our system also has the power to start an interactive session with your customer by integrating our different API's (SMS, 2 Way Messaging, Voice, Call Conference etc..)

How it Works:

When a new call arrives on your number our system automatically rejects the call after one ring and pushes the information on real time to your Web panel/Server along with the Call Number, Time, Location, Operator.

Where to Use:

Missed Call Service is useful for many sectors depending on your requirements, few useful categories are listed below

Vote, Polls & Survey :

You can use the service to support your movement through giving a miss call to a particular number or this can be used for any survey or for polls. This has been used by Mr. Anna Hazare's India Against Curruption & by Swami Ramdev's Bharat Swabhiman Trust. This can help you to get the database of your supporters to whome you can easily communicate latter on through SMS or calls.

Mobile Number Verification:

You can avoid lengthy forms and can also save outgoing messaging cost for verifying mobile number as our system can push the real time missed call notifications to your Server.

Forget/Retrieve Password :

Just tell your customer to place a call from their registered mobile number and show the password reset form once you got the call information.

Support/Sales :

Replace your Traditional Toll Free Number with our Intelligent Missed Call Alert Number and Save Huge on your monthly billing and automate the Support & Sales System.

Lead Generation:

Never miss a lead.Just include your Missed Call Service number in your advertisements and capture all potential customers 24 x 7 x 365

Greetings & acknowledgement:

You can also set Auto Thank you SMS, Thank You Voice Calls (Pre-recorded), Connect real time with your Call Center using our Voice Calling Service.

Missed Call Solution Reports:

Dial Matters feching the real time reports from operators. Below is the format of report:

  • Phone Number
  • Telecom Operator
  • Telecom Circle (Location)
  • Date & Time
You can integrate the Thank You SMS content which will automatically pushed just after miss call and its reporting will be there in the panel.

Some of our Clients