OBD/ Voice Call
Missed Call Solution
Virtual Receptionist is your personal reception hosted virtually
in cloud telephony environment with Dial Matters Virtual Receptionist
service you get a personal telephone number where your customers can
call 24x7. Customers calling to your number are greeted with a message
customized specially for you and can select extension set by you to
speak with concerned person or departments to leave a voicemail or call
Interactive voice response (IVR) is a technology that allows
a computer to interact with humans through the use of voice and DTMF
tones input via keypad. In telecommunications, IVR allows customers
to interact with a company's host system via a telephone keypad or by
speech recognition, after which they can service their own inquiries
by following the IVR dialogue. IVR systems can respond with prerecorded
or dynamically generated audio to further direct users on how to proceed.
IVR applications can be used to control almost any function where the
interface can be broken down into a series of simple interactions. IVR
systems deployed in the network are sized to handle large call volumes.
IVR technology is also being introduced into automobile systems
for hands-free operation. Current deployment in automobiles revolves
around satellite navigation, audio and mobile phone systems.
It's common in industries that have recently entered the telecommunications
industry to refer to an automated attendant as an IVR. The terms, however,
are distinct and mean different things to traditional telecommunications
professionals, whereas emerging telephony and VoIP professionals often
use the term IVR as a catch-all to signify any kind of telephony menu,
even a basic automated attendant. The term voice response unit (VRU),
is sometimes used as well.
Voice-Activated Dialing (VAD) IVR systems are used to automate
routine enquiries to switchboard or PABX (Private Automatic Branch eXchange)
operators, and are used in many hospitals and large businesses to reduce
the caller waiting time. An additional function is the ability to allow
external callers to page staff and transfer the inbound call to the
Some of the largest installed IVR platforms are used for televoting
on television game shows, such as Pop Idol and Big Brother, which can
generate enormous call spikes. Often, the network provider will have
to deploy call gapping in the PSTN to prevent network overload.
IVR systems allow callers to obtain data relatively anonymously.
Hospitals and clinics have used IVR systems to allow callers to receive
anonymous access to test results. This is information that could easily
be handled by a person but the IVR system is used to preserve privacy
and avoid potential embarrassment of sensitive information or test results.
Users are given a passcode to access their results.
IVR systems are used by pharmaceutical companies and contract research
organizations to conduct clinical trials and manage the large volumes
of data generated. The caller will respond to questions in their preferred
language and their responses will be logged into a database and possibly
recorded at the same time to confirm authenticity. Applications include
patient randomization and drug supply management. They are also used
in recording patient diaries and questionnaires.
IVR systems can be used for outbound calls, as IVR systems are
more intelligent than many predictive dialer systems, and can use Call
Progress Detection to recognize different line conditions as follows:
Answer (the IVR can tell the customer who is calling and ask them to
wait for an agent) Answered by voice mail or answering machine (in these
circumstances the IVR system can leave a message) Fax tone (the IVR
can leave a TIFF image fax message) Divert messages (the IVR will abandon
the call) No answer
Mobile - Pay-As-You-Go account funding; registration; mobile purchases,
such as ring tones and logos Banking - balance, payments, transfers,
transaction history Retail & Entertainment - orders, bookings, credit
& debit card payments Utilities - meter readings Travel - ticket booking,
flight information, check-in, Weather forecasts, water, road and ice
We at Inbox Matters are offering the platform for your esteemed
organization where you yourself can create your voice campaign and send
it to your target audience. Promotional content will be deliver to only
nonDND numbers and transactional could be deliver at any number.
We are charging on two module 1) successful picked calls & 2) per
number call pushed. Per number pushed is little bit cheaper than per
successful calls module.
Missed Call service is a completely automated web based application
enables you to get the real time notifications of all calls on your
dedicated Mobile/Land Phone/Toll Free Number. Our system also has the
power to start an interactive session with your customer by integrating
our different API's (SMS, 2 Way Messaging, Voice, Call Conference etc..)
When a new call arrives on your number our system automatically
rejects the call after one ring and pushes the information on real time
to your Web panel/Server along with the Call Number, Time, Location,
Missed Call Service is useful for many sectors depending on your
requirements, few useful categories are listed below
You can use the service to support your movement through giving
a miss call to a particular number or this can be used for any survey
or for polls. This has been used by Mr. Anna Hazare's India Against
Curruption & by Swami Ramdev's Bharat Swabhiman Trust. This can help
you to get the database of your supporters to whome you can easily communicate
latter on through SMS or calls.
You can avoid lengthy forms and can also save outgoing messaging
cost for verifying mobile number as our system can push the real time
missed call notifications to your Server.
Just tell your customer to place a call from their registered mobile
number and show the password reset form once you got the call information.
Replace your Traditional Toll Free Number with our Intelligent
Missed Call Alert Number and Save Huge on your monthly billing and automate
the Support & Sales System.
Never miss a lead.Just include your Missed Call Service number
in your advertisements and capture all potential customers 24 x 7 x
You can also set Auto Thank you SMS, Thank You Voice Calls (Pre-recorded),
Connect real time with your Call Center using our Voice Calling Service.
Dial Matters feching the real time reports from operators. Below is the format of report:
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